Intranet users access information in two ways: browsing or searching. Browsing may lead to serendipitious results; but a positive search experience is critical to meet user expectations.
A successful intranet is all about findability. Users expect a Google-esque experience when they search for content.
IT Not Required!
IT is not required to customize your search engine. A Business Analyst configures your search experience through the Site Management Console.
OptEngage meets this requirement through a custom implementation of the powerful Lucene search engine. Lucene is customized to support a powerful faceted search approach through intranet articles, discussion posts and linked documents.
And you can extend the reach of your OptEngage search to include any other website or document repository you maintain.
For example, you can include your public website or any custom microsites in your search results; allowing your employees to have a single source to search through all your content, regardless of the location.