Reporting Portal

You get what you inspect; not what you expect.

You've probably heard that a million times, but it's really true; and relevant to your intranet strategy. Very simply, everyone wants to maximize usage of their intranet. But you can't just expect this to happen; you have to inspect it.

In other words, analytics cannot be just an 'add on' to your intranet platfform. Instead, it must be fully integrated into the site from the ground up. Just as important, your stakeholders must then use the metrics to monitor and adjust your content and how your employees engage with the site.

Reporting Portal home page

What's included in the OptEngage Analytics Engine?

Here's a summary of the most commonly used Reporting Portal metrics:

 
Most Read Content

Details of the most visited content on your site.

Highest Rated Content

The content that was rated most useful by your employees.

User Activity Metrics

The employees who have have achieved the highest engagement and influencer ratings.

User Access Rates

The frequency by which each employee access your intranet.

Non-engaged Users

The employees who have not accessd your intranet within the last 10 days.

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Content Velocity

The quantity and types of new content added to the site.

Uncompleted Tasks

Details of employee tasks that have not been completed by the task due date.

Un-read Content

Details of 'required reading' content items that have not been read by the due date.

Department Engagement

Ranking of departments by their aggregated Engagement rates.

At Risk Projects

Details of projects that have turned yellow or read.

Completed Projects

Details of projects that have been successfully completed

 

Aggregate vs. Individual Results

Some OptEngage metrics report on aggregated activity (e.g., most popular content) while others report on actual usage by employee (e.g., most engaged and influential users). With this data you can:

  • holistically evaluate your intranet performance and compare aggregate results over time; and
  • track and compare the specific intranet engagement and influence results for each employee.

By the way, the individual user tracking is not intended to be punitive; but rather to provide your organization with new data to supplement your existing performance management practices.

Other Features

As illustrated below, the OptEngage analytics engine communicates your data in chart and tabular formats. Also, all KPI data is downloadable to Excel so you can do additional ad hoc analysis.

In addition to illustrating trends, each KPI instance allows for direct comparison of actual results against target.

KPI Chart
KPI tabular view

A Day in the Life

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